The Natch ain't here to jerk ya'll around. We'll do our best to make sure you're satisfied with your purchase from thenatch.com. Just contact us within 30 days and we'll give you a refund or a replacement. Thank you for your business! (All return or exchange items must be in original condition meaning clean, unworn, unwashed, unaltered, and absent of stank).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Non-returnable items: - Gift cards Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Sale items (if applicable) Only regular priced items may be refunded, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, follow instructions after contacting firstname.lastname@example.org. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Flat rate $7 shipping unless you go nutty and purchase a boat load. Please allow between 7-15 days for your order to arrive. If more than 15 days have passed please email us at to review the status of your order. Refunds will be handled through email if necessary.